Chatbots don't work with the free WhatsApp Business App. Important: You can only integrate chatbots on WhatsApp if you use the WhatsApp Business Platform (API). Typically, businesses use chatbots on WhatsApp to answer FAQs, gather first data from a customer, or automatically send out marketing messages. What's a WhatsApp chatbot?Ī WhatsApp chatbot is a virtual assistant that can automate interactions on WhatsApp. A famous example of a text-based chatbot is, of course, ChatGPT! And virtual assistants like Alexa or Siri are voice bots. ![]() Accordingly, people distinguish between chatbots (for text) and voice bots (for spoken language), but often the original word "chatbot" is still used as an umbrella term for both. ![]() Originally, chatbots were only designed for text-based communication. Usually, they take over simple tasks, and thus automate processes that are tedious or repetitive for humans. So, all terms describe chatbots or specialized version of chatbots, but then: what's a chatbot?Ī chatbot, also called virtual assistant, is a computer program that enables interaction between humans and technology. A messenger bot is a specialized chatbot for instant messaging services like Telegram, iMessage, or WhatsApp. Let's start with the basics! Chatbot is the general term, bot is just short for chatbot. In the following, we explain what WhatsApp chatbots are, what they can do for your company, how you can set up one for your business (easily!), and how other organizations are already using them successfully. The automated tool can help your customer service, but also boost your business in many other ways. And that's exactly where a WhatsApp chatbot comes in! That's a lot of inquiries, questions, requests, and complaints to handle if you want to give each customer the attention they deserve and solve their issues fast. In the following guide, we explain what chatbots are, what WhatsApp bots can do for you, how other companies use them - and how easy it is to build your own!ĭid you know that on WhatsApp Business, 175 million people message a business account every day? Even if your company had to handle only a tiny fraction of 0.0001% of these messages, you would still end up with 175 messages per day. You probably have seen some companies use chatbots on the Messenger from Meta, but what about WhatsApp chatbots? They're the next big trend in messenger communication, and can really help your business take off. The best software solution for WhatsApp chatbots. ![]() How to develop a concept for your first WhatsApp chatbot.Creating a WhatsApp bot: What to consider.How to integrate a WhatsApp chatbot for your business.Why should businesses use WhatsApp chatbots?.From ChatGPT to Siri: What's a chatbot?.
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